As a company right on the Swiss border, we are happy to have customers from our neighboring country. As a registered customer, you are welcome to order from our online shop, the HERYShop, using Click & Collect. As soon as the goods are ready for collection in our HERYStore in Bad Säckingen, you will receive a message by email.

Information on VAT.

For our Swiss customers, we offer a VAT refund of 19%. Due to our proximity to the Swiss border (approx. 1 km to the Bad Säckingen customs office), we are familiar with the formalities and provide the necessary papers for export. The prerequisite for this is a valid residence or a valid delivery address in Switzerland.

When purchased at the HERYStore in Bad Säckingen.

Customers from Switzerland who collect their goods from us in Bad Säckingen first pay the gross amount including German VAT of 19%. The same applies to Swiss customers who provide a delivery address in Germany. We provide the necessary export certificate for confirming the export to German customs. Once customs has confirmed the export with a stamp on the export certificate, we can refund the VAT. This can be done in our HERYStore or by bank transfer. If the goods are exported yourself, Swiss VAT of 8.1% will be charged at customs for amounts over a net amount of 300 Swiss francs. Below this amount, imports for private travel are VAT-free.

When purchasing via the HERYShop online.

For customers from Switzerland, we deduct the German VAT (19%) from the sales price. After entering the Swiss address in the order mode, the VAT amount is deducted directly. Customers from Switzerland then pay the Swiss VAT (8.1% of the net value of the goods) upon delivery by the parcel service.